# 6.2 Communication and consultation

Communication and consultation help stakeholders understand risk, the basis for decisions and the reasons for actions, and should happen throughout the process (ISO 31000:2018, 6.2); for AI the organization should involve and inform the stakeholders an AI system affects, including those newly introduced by its use, and should communicate its policies and commitments on AI risk so that the views gathered inform fairness criteria, oversight and transparency. The step before 6.2 supplies its input, so run both together.

- Framework: ISO/IEC 23894:2023
- Cited to: ISO/IEC 23894:2023, clause 6.2
- Source: https://www.iso.org/standard/77304.html
- Last updated: 2026-10-20

## What it asks

Communication and consultation help stakeholders understand risk, the basis for decisions and the reasons for actions, and should happen throughout the process (ISO 31000:2018, 6.2); for AI the organization should involve and inform the stakeholders an AI system affects, including those newly introduced by its use, and should communicate its policies and commitments on AI risk so that the views gathered inform fairness criteria, oversight and transparency.

## Where generative AI changes the answer

The people who face the risk include the customers whose data is in the prompt and the people whose work the output describes, not only the system's users.

## Who it binds

The AI risk owner, the assessment team and the business owner of each generative AI use.

## Evidence an auditor samples

- Records of consultation with AI-affected stakeholders during the process

## The test you can run

Ask for one completed assessment for a live use, with its criteria, its analysis and its treatment decision.

## Common failures

- Stakeholders informed after deployment rather than consulted before

## Before the draft publishes

Run the step once, by hand, on one live generative AI use, and keep the working paper. A method that has never been run on a real use is a template.

## What this page does not say

It does not state the text of ISO/IEC DTS 25568, because ISO has not published the draft's clause text. It does not certify anything.

Not legal advice; does not certify.